Privacy Policy

This Privacy Policy explains how Lucky Green Casino (“we”, “our”, “the platform”) collects, uses, stores, and protects personal data when users access the Lucky Green Casino website and related services. By using the platform, you confirm that you have read and understood this Privacy Policy and agree to its terms.

We treat privacy as a core element of user trust. At the same time, we recognise that online gambling is a regulated activity that requires specific data processing to ensure security, prevent fraud, and comply with legal and regulatory obligations. This Policy is designed to explain those processes clearly and transparently.

1. Scope and General Principles

1.1. This Privacy Policy applies to all users who access or interact with the Lucky Green Casino platform.

1.2. Personal data is processed in accordance with applicable privacy and data protection principles, including lawfulness, fairness, transparency, data minimisation, and security.

1.3. We collect and process personal data only to the extent necessary to provide services, meet compliance requirements, and protect the integrity of the platform.

1.4. Users are responsible for ensuring that the information they provide is accurate, current, and complete.

2. Categories of Personal Data We Collect

Depending on how the platform is used, Lucky Green Casino may collect the following categories of data:

Identity Data
Name, date of birth, nationality, and other details required to confirm age and identity.

Account Data
Username, encrypted password, account status, and activity logs.

Contact Data
Email address and other contact details provided by the user.

Payment-Related Data
Information related to selected payment methods (without storing full card numbers or sensitive banking credentials).

Verification (KYC) Data
Documents and information used to verify identity, address, and payment method ownership.

Technical Data
IP address, device type, operating system, browser type, timestamps, and usage logs.

Communication Data
Correspondence with customer support, including emails and chat transcripts.

3. Purposes of Data Processing

Lucky Green Casino processes personal data strictly for the following purposes:

• creation and administration of user accounts;
• identity and age verification (KYC);
• processing deposits and withdrawals;
• fraud prevention and security monitoring;
• compliance with legal and regulatory obligations;
• customer support and dispute handling;
• responsible gambling tools and safeguards;
• platform stability, performance, and technical analysis.

Lucky Green Casino does not sell personal data to third parties for marketing purposes.

4. Legal Basis for Processing

Personal data is processed on one or more of the following legal bases:

• performance of a contract between the user and the platform;
• compliance with legal and regulatory obligations;
• legitimate interests, such as fraud prevention and platform security;
• user consent, where required by applicable law.

5. Data Storage and Security Measures

5.1. Personal data is stored only for as long as necessary to fulfil its intended purpose or to meet legal retention requirements.

5.2. Security measures may include encryption, restricted access controls, monitoring systems, and internal policies designed to protect data from unauthorised access, loss, or misuse.

5.3. While reasonable and proportionate measures are taken, no method of data transmission over the internet can be guaranteed to be completely secure.

6. Sharing Data with Third Parties

Personal data may be shared only in limited and controlled circumstances, including:

• payment service providers for transaction processing;
• technology and hosting providers required to operate the platform;
• identity verification and fraud prevention services;
• regulatory or law enforcement authorities where legally required.

All third parties are required to handle data in accordance with contractual and legal obligations.

7. Cookies and Similar Technologies

Lucky Green Casino uses cookies and similar technologies to:

• ensure core website functionality;
• analyse technical performance and traffic patterns;
• remember user preferences and settings.

Users may manage or disable cookies through their browser settings. Disabling cookies may affect certain features of the platform.

8. User Rights

Depending on applicable law, users may have the right to:

• request access to their personal data;
• request correction of inaccurate or incomplete data;
• request deletion of data, where legally permissible;
• request restriction of processing;
• withdraw consent where processing is based on consent.

Requests are handled within reasonable timeframes and in accordance with applicable legal requirements.

9. Responsible Gambling and Data Use

Data related to responsible gambling tools—such as deposit limits, time-outs, or self-exclusion—is used solely for user protection and compliance purposes. This data is not used for promotional or marketing activities.

10. International Data Transfers

Where data is processed or stored outside the user’s country of residence, Lucky Green Casino takes reasonable steps to ensure that appropriate safeguards are in place to protect personal data in line with this Policy.

11. Policy Updates

Lucky Green Casino may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or operational practices. Updated versions are effective upon publication on the website.

Illustrative Overview of Data Use Categories

Australian Privacy & Regulatory Authorities

Responsible Gambling Support Services (Australia)

Lucky Green Casino is committed to handling personal data responsibly, transparently, and in accordance with applicable privacy principles. By explaining what data is collected, why it is needed, and how it is protected, this Policy is intended to help users understand the role data plays in operating a secure and compliant online gambling platform.